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Cancellation Policy

Last updated: 18 October 2026

This Cancellation Policy explains the charges and refund process that apply when a booking made with Pick Holiday Pvt. Ltd. ("Pick Holiday", "we", "us" or "our") is cancelled or changed. It forms part of our Terms and Conditions. Where your booking confirmation states different cancellation terms, those specific terms will apply.

1. How to Cancel

  • All cancellation requests must be made in writing (by email) from the Lead Traveller's registered email address, quoting the booking reference.
  • The cancellation takes effect on the date and time we receive the written request during business hours. Requests received after business hours or on public holidays will be treated as received on the next working day.
  • Verbal or phone cancellations are not accepted unless confirmed in writing.

2. Cancellation Charges – Domestic Holiday Packages

Charges are calculated as a percentage of the total package cost, based on the number of days before the date of departure:

  • 30 days or more before departure: 10% of the package cost
  • 15 to 29 days before departure: 25% of the package cost
  • 7 to 14 days before departure: 50% of the package cost
  • 3 to 6 days before departure: 75% of the package cost
  • Less than 3 days before departure or no-show: 100% of the package cost

3. Cancellation Charges – International Holiday Packages

  • 45 days or more before departure: 15% of the package cost
  • 30 to 44 days before departure: 30% of the package cost
  • 15 to 29 days before departure: 50% of the package cost
  • 7 to 14 days before departure: 75% of the package cost
  • Less than 7 days before departure or no-show: 100% of the package cost

4. Non-Refundable Components

The following are charged in addition to the cancellation charges above, or are non-refundable, as applicable:

  • Air, rail and bus tickets – cancelled as per the carrier's fare rules; non-refundable fares are not refunded.
  • Visa fees, visa service charges and travel insurance premiums.
  • Hotels, resorts, cruises, safaris and activities booked on non-refundable terms, or during peak season, festivals, long weekends or special events.
  • Any fees or charges levied by Suppliers that are not refunded to us.
  • Bank and payment gateway charges.

5. Flights, Hotels and Other Standalone Bookings

Standalone flight, hotel, transfer and activity bookings are subject to the respective Supplier's cancellation rules, plus our service fee where applicable. The applicable terms will be shared with you at the time of booking.

6. Amendments

  • Requests to change travel dates, travellers' names, hotels or itinerary are subject to availability.
  • Amendments may attract a change fee along with any fare or rate difference charged by Suppliers.
  • Reducing the number of travellers is treated as a cancellation for those travellers, and the per-person cost for the remaining travellers may be revised.
  • Postponing a trip close to the departure date may be treated as a cancellation and a fresh booking.

7. Unused Services

No refund will be given for any Service that is not used, including meals, sightseeing, transfers or hotel nights, or for early departure from or late arrival on a trip, for any reason.

8. Cancellation by Pick Holiday

  • We may cancel a booking if full payment is not received by the due date. In such a case, the charges in this policy will apply.
  • If we cancel a group departure due to insufficient participants or operational reasons, we will offer you an alternative date or package, or a full refund of the amount paid to us.
  • If a trip is cancelled or changed due to force majeure events such as natural disasters, extreme weather, epidemics, civil unrest, government restrictions or airline cancellations, we will refund the amount we are able to recover from Suppliers, less any non-refundable costs already incurred.

9. Refund Process

  • Eligible refunds are processed within 15 to 30 working days of the cancellation being confirmed, or of our receiving the refund from the Supplier, whichever is later.
  • Refunds are made to the original mode of payment unless agreed otherwise in writing.
  • Applicable taxes such as GST and TCS will be adjusted or refunded in accordance with prevailing tax laws.
  • Refunds for airline tickets depend on the airline's processing timelines.

10. Travel Insurance

We strongly recommend buying travel insurance with trip cancellation cover at the time of booking, as it may help you recover cancellation charges in eligible situations such as illness or emergencies.

11. Contact Us

To cancel or amend a booking, or for any questions about this policy, please contact Pick Holiday Pvt. Ltd. using the contact details provided on our website.