Terms and Conditions

Last updated: 18 October 2026

Welcome to Pick Holiday Pvt. Ltd. ("Pick Holiday", "we", "us" or "our"). These Terms and Conditions ("Terms") govern your use of our website and any booking you make with us for holiday packages, tours, flights, hotels, transfers, visas, insurance or other travel services (together, "Services"). By using our website or making a booking, you agree to these Terms. Please read them carefully.

1. Our Role

Pick Holiday arranges travel Services provided by independent third parties such as airlines, hotels, cruise lines, transport operators, guides and local ground handlers ("Suppliers"). We act as an intermediary between you and these Suppliers. Each Supplier's own terms and conditions also apply to the Services they provide, and we are not responsible for their acts, omissions or defaults.

2. Eligibility and Accuracy of Information

You must be at least 18 years old to make a booking. The person making the booking ("Lead Traveller") accepts these Terms on behalf of all travellers named in the booking.
You must provide complete and accurate details, including names exactly as they appear on passports or government-issued photo ID. We are not responsible for losses arising from incorrect information supplied by you.

3. Bookings and Confirmation

A booking is confirmed only after we receive the required advance payment and issue a written confirmation by email or another written channel.
Quotations are indicative and subject to availability until the booking is confirmed.
Please check your confirmation, vouchers and tickets as soon as you receive them and tell us immediately about any errors.

4. Prices and Payments

Prices are quoted in Indian Rupees (INR) unless stated otherwise and are per person unless specified.
Prices are subject to applicable taxes, including GST and, for international travel, Tax Collected at Source (TCS) as required by law.
Until full payment is received, prices may be revised due to changes in airfares, fuel surcharges, exchange rates, government taxes or Supplier rates.
The balance amount must be paid by the due date mentioned in your booking confirmation. If payment is not received on time, we may cancel the booking and apply the charges set out in our Cancellation Policy.
Payments made online are processed through secure third-party payment gateways. Bank or gateway charges, where applicable, are payable by you.

5. Passports, Visas and Health Requirements

You are responsible for holding a valid passport (generally valid for at least six months beyond your return date), the necessary visas, permits and any health or vaccination certificates required for your journey.
Where we assist with visa applications, the decision to grant or refuse a visa rests solely with the relevant embassy or authority. Visa fees and service charges are non-refundable, and we are not liable for refusals or delays.
We are not responsible if you are denied boarding or entry because of incomplete, incorrect or invalid travel documents.

6. Changes to Your Booking

Changes by you: Requests to change travel dates, names, hotels or other components are subject to availability and may attract amendment fees and any difference in fare or rate charged by Suppliers.
Changes by us: Occasionally we or our Suppliers may need to change your itinerary, hotel, flight timings or sightseeing for operational reasons. Where this happens, we will try to offer a comparable alternative and inform you as early as possible.

7. Cancellations and Refunds

Cancellations and refunds are governed by our Cancellation Policy, which forms part of these Terms. Any specific cancellation terms stated in your booking confirmation will take precedence.

8. Travel Insurance

We strongly recommend that all travellers take out comprehensive travel insurance covering cancellation, medical expenses, baggage loss and personal accident. Where insurance is purchased through us, the claim is between you and the insurer, and the insurer's terms apply.

9. Traveller Responsibilities and Conduct

You must follow the laws, customs and regulations of the places you visit and the rules of Suppliers, including hotel check-in and check-out times and airline baggage rules.
We or our Suppliers may refuse or terminate Services to any traveller whose behaviour causes danger, distress or damage to others or to property, without any refund.
You are responsible for any damage caused by you to Supplier property.
Please inform us at the time of booking of any medical condition, disability or special requirement. We will pass on such requests to Suppliers but cannot guarantee them.

10. Limitation of Liability

We are not liable for any injury, illness, loss, damage, delay or expense caused by the acts or omissions of Suppliers or third parties, or by events outside our reasonable control.
We are not liable for any indirect or consequential loss, including loss of enjoyment, missed connections or loss of earnings.
To the extent permitted by law, our total liability for any claim relating to a booking shall not exceed the amount you paid to us for the specific Service concerned.

11. Force Majeure

We shall not be responsible for any failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, extreme weather, epidemics or pandemics, war, civil unrest, terrorism, strikes, government actions, travel advisories, airline schedule changes or technical failures. Refunds in such cases will depend on what we are able to recover from Suppliers.

12. Complaints

If you have a problem during your trip, please inform the Supplier and our team immediately so we can try to resolve it on the spot. If the issue remains unresolved, please send us a written complaint within 7 days of your return. Complaints not reported during the trip may be difficult to investigate.

13. Use of Our Website

All content on this website, including text, images, logos and design, belongs to Pick Holiday or its licensors and may not be copied or reused without our written permission.
You agree not to misuse the website, attempt unauthorised access, or use it for any unlawful purpose.
While we try to keep website information accurate, descriptions, images and prices are for general guidance and may change without notice.
Our website may contain links to third-party websites. We are not responsible for their content or practices.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or any booking shall be subject to the exclusive jurisdiction of the courts at the place of the registered office of Pick Holiday Pvt. Ltd.

16. Changes to These Terms

We may update these Terms from time to time. The version published on our website at the time of your booking will apply to that booking.

17. Contact Us

For any questions about these Terms, please contact Pick Holiday Pvt. Ltd. using the contact details provided on our website.