Privacy Policy

Last updated: 18 October 2026

Pick Holiday Pvt. Ltd. ("Pick Holiday", "we", "us" or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you use our website or book travel with us, how we use and share it, and the choices you have. By using our website or Services, you consent to the practices described in this policy.

1. Information We Collect

Information you give us

Contact details: name, email address, phone number and city.
Booking details: names, age or date of birth, gender and nationality of travellers, travel dates, destinations and preferences.
Travel documents: passport details, visa information, photographs and government-issued ID where required by airlines, hotels or authorities.
Special requirements: dietary needs, mobility or medical requirements that you choose to share so we can arrange suitable Services.
Payment information: payments are processed by secure third-party payment gateways. We do not store your full card or bank account details.
Communications: enquiries, feedback, reviews and messages you send us.

Information collected automatically

IP address, browser type, device information, pages visited, time spent on pages and referring website.
Information collected through cookies and similar technologies (see Section 5).

2. How We Use Your Information

To respond to enquiries and prepare quotations.
To make, manage and confirm bookings with airlines, hotels and other Suppliers.
To process payments, refunds and invoices, and to meet tax and accounting requirements.
To assist with visas, travel insurance and other travel formalities.
To send booking updates, travel documents and important service messages.
To send offers and newsletters, where you have agreed to receive them.
To improve our website, Services and customer experience.
To prevent fraud and to comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share it only where necessary, with:

Suppliers such as airlines, hotels, transport operators, cruise lines and local tour operators, to deliver the Services you book.
Embassies, consulates and immigration authorities, for visa processing.
Insurance providers, where you buy travel insurance.
Payment gateways and banks, to process payments and refunds.
Service providers who help us run our business, such as IT, hosting, email and customer-support providers, under confidentiality obligations.
Government or law enforcement authorities, where required by law or to protect our rights.

4. International Transfers

When you book international travel, your information will necessarily be shared with Suppliers and authorities in the destination country, which may have different data protection laws. We share only what is needed to provide your Services.

5. Cookies

We use cookies and similar technologies to keep our website working, remember your preferences, understand how visitors use the site and show relevant offers. You can control or delete cookies through your browser settings, though some parts of the website may not work properly without them.

6. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep your personal information only for as long as necessary to provide our Services, resolve disputes, and meet legal, tax and accounting requirements. After this, it is securely deleted or anonymised.

8. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

Request access to the personal information we hold about you.
Ask us to correct or update inaccurate information.
Ask us to delete your information where it is no longer needed.
Withdraw your consent at any time (this will not affect processing already carried out).
Raise a grievance about how your information is handled.

To exercise these rights, please contact us using the details on our website. We may need to verify your identity before acting on your request.

9. Marketing Communications

You can opt out of promotional emails, SMS or WhatsApp messages at any time by using the unsubscribe option in the message or by contacting us. You will still receive service messages related to your bookings.

10. Children's Information

We collect information about children only when it is provided by a parent or guardian for the purpose of a booking. We do not knowingly collect personal information directly from children.

11. Third-Party Websites

Our website may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

13. Contact and Grievances

For any questions, requests or complaints about this Privacy Policy or your personal information, please contact Pick Holiday Pvt. Ltd. using the contact details provided on our website. We will respond within a reasonable time and as required by law.